The Orlando Utilities Commission has been recognized as the top electric utility in the nation for customer trust, according to Escalent's 2026 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential Study. OUC received a Brand Trust Index score of 771, the highest score of any electric utility nationwide, placing it among 32 utilities recognized as a 2026 Most Trusted Brand.
The annual study evaluated 155 gas, electric and combination utilities across the country, measuring customer trust through factors including reliability, customer focus, ethics, communications, community support and overall company reputation. Escalent found that trust across the utility industry has steadied amid broader economic pressures, while top-performing utilities continue to strengthen customer relationships. The study is conducted twice a year by Escalent, a market research and advisory firm specializing in the energy and utility sectors. Utilities earn the Most Trusted Brands designation by meeting one of several high-performance benchmarks, including a Brand Trust Index score in the top decile, the top score within their segment, or a score within 20 points of the segment's highest benchmark while exceeding the industry average.
OUC, which has provided electric, water, chilled water, lighting and solar services for more than 100 years, serves nearly 300,000 customers in Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties.
Press release issued by Orlando Utilities Commission:
https://www.ouc.com/about/news/nations-most-trusted-electric-utility/
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