The Orange County Library System is marking Library Workers Day, part of National Library Week, with a look behind the scenes at Questline. Questline serves as the library system's call center and customer support hub, connecting thousands of customers each year to its resources, services and programs.
Questline is the first point of contact for questions about library cards, hours, locations, events, digital resources, research tools and social worker information. The team assists with account support such as placing holds, resetting PINs, renewing cards and managing pickup requests, and it manages appointments and reservations for meeting rooms, classes, passport services and social worker appointments. Staff also guide customers through digital platforms including Libby, Hoopla and Freegal, support the Talking Books Services program, and handle calls, emails, chats, home delivery requests, multilingual support and administrative tasks. The team processes Suggest-A-Title forms, submits extended reference requests and handles Lost and Found inquiries.
Questline can be reached at 407.835.7323, or through the library's Contact Us page by chat or email.
Press release issued by Orange County Library System:
https://ocls.org/ocls-blog/inside-questline-the-voice-that-connects-ocls/
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