For the second consecutive year, OUC delivered the highest electric reliability in Florida, according to reports published this spring based on 2025 data that investor-owned utilities submitted to the Florida Public Service Commission. The utility said its nearly 300,000 customers experienced the shortest average interruption time of all Florida utilities, crediting grid hardening, proactive infrastructure improvement and operational changes that speed outage restoration.
OUC said its electric service, spanning Orlando, St. Cloud and parts of unincorporated Orange and Osceola counties, was more reliable than investor-owned utilities across the state in key performance areas. By the System Average Interruption Duration Index, which measures the average time a customer is without power in a year excluding hurricanes, OUC said it is 29% more reliable than the next closest finisher. By the Customer Average Interruption Duration Index, the average time to restore power when an outage occurs, OUC said it is 37% faster than the next closest finisher. The utility said it doubled last year's record on the first measure and improved the second by 12% over 2024.
OUC also reported that smart grid devices prevented nearly 40,000 customer outages last year and over 90,000 in the past two years, including during strong storms. The utility said it maintains more than 3,400 miles of transmission and distribution lines across a 419-square-mile service area, with 68% of the system already underground, and that it recently completed major transmission upgrades including a new 230 kV line serving St. Cloud and southeastern Orlando.
Press release issued by Orlando Utilities Commission:
https://www.ouc.com/about/news/ouc-customers-enjoy-the-most-reliable-power-in-florida-again/
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