Orange County employees in permitting, inspections and plan review received high marks from customers in survey results collected over more than a year, from June 2025 through July 2026. Every measured category averaged above 4.1 out of 5, with most exceeding 4.3. Inspections averaged above 4.7 and permitting above 4.5, scores that equate to ratings above 90 on a 100-point scale. For comparison, the 2025 American Customer Satisfaction Index rated federal government services at 70.4 out of 100 and government customer service overall at 77 out of 100. The county noted the surveys use different methodologies and cannot be directly compared. Of the written comments categorized in the survey summary, 272 were positive, nearly two-thirds of all categorized responses.
Permitting professional Rima Mereuta received the most individual recognition, appearing in 27 positive reviews for patience, professionalism, responsiveness and ability to resolve complex permitting issues. Elsa Guilbe received nine positive mentions, while Debra Reed and Nikki Townsend each received eight. Amanda Koch, Daniel Lee, Olga Torres, Tawanda Jones and Yenny Capella each received six positive mentions.
Recognition also extended to the inspections team, including Jeff Volz and William Back, along with Richard Johns, Pedro Nunez, Justin Key and Stephen Nagy Jr. Other employees receiving multiple compliments included Emmitt Taylor, Robin Porter, Kimberly Tosado-Rivera, Mirriam Merced-Brown, Courtney Thomas, Luz Mannix and Barbara Russotto. The survey also identified opportunities to further simplify processes and strengthen communication.
Press release issued by Orange County Government Newsroom:
https://newsroom.ocfl.net/2026/08/orange-county-receives-high-marks-for-customer-service/
🤖 AI-assisted content notice: This item was written with AI assistance from the source document linked above. The underlying facts come from that public source, not from our own reporting. No quotes, interviews or original reporting are implied. Spotted something wrong? Email corrections@theorlandoconnect.com.
