March 11 marks Orange County’s annual 311 Day, highlighting a service that provides a single point of contact for non‑emergency assistance and information. The 311 system, including a mobile app, connects residents to the appropriate county services for issues such as animal concerns, permits and licenses, code compliance, roads and drainage, and public safety. Assistant manager Brandy Davis says the goal is to simplify access to local government, and the team processes thousands of requests each year.
The mobile app lets users submit requests in real time, automatically records location data, and allows photos to be attached. Requests are tracked from start to finish with email updates, and each request generates a formal, time‑stamped record with a reference number. Residents can reach 311 by phone, live chat, the app, or an online form, many of which are available around the clock. The service is intended for non‑emergency matters, with emergencies directed to 911, and officials encourage using 311 rather than social media to ensure issues are officially recorded and addressed.
Press release issued by Orange County Government Newsroom:
https://newsroom.ocfl.net/2026/03/one-call-one-app-orange-county-311/
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