A partnership between the Central Florida Expressway Authority and the Florida Highway Patrol received the 2025 Florida TaxWatch Government Productivity Award for the Desk Trooper program. The program uses secure, cloud‑based technology that allows troopers to connect remotely within minutes to parties involved in a minor car crash, providing detailed assessments and documentation. It is intended to clear incidents more efficiently, reducing roadside risk and minimizing disruptions for motorists across the authority’s five‑county system and statewide.
In the first year of the program, Desk Troopers reduced the time it takes the patrol to clear a minor crash from hours to minutes, averaging a clearance time of 24 minutes per crash. Since the beginning of the authority’s fiscal year 2026, nearly 30 % of qualifying crashes on its system were cleared by Desk Troopers, and statewide more than 750 crashes have utilized the program. The initiative is entering the final year of its two‑year pilot, with data and driver feedback being gathered to refine the program moving forward.
Press release issued by West Orange Chamber of Commerce:
https://wochamber.com/florida-taxwatch-recognizes-innovative-desk-trooper-program-with-government-productivity-award/
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